NHS Lone Worker Service contract awarded to Reliance Hi-Tech
10 May 2013
NHS Protect, which provides support and guidance to the NHS on
the protection of staff, has retained Reliance High-Tech to supply
its NHS framework Lone Worker Service.
Used by over 40,000 healthcare staff in England, the service
includes a small personal device manufactured by Identicom which
allows staff to signal discreetly for assistance should they feel
vulnerable or distressed when working alone. For infrequent working
alone, a smartphone version is also available.
The service helps protect NHS staff from violence or abuse and
allows action to be taken against those who have committed assaults.
This helps deliver healthy and safe working conditions and an
environment free from harassment, bullying or violence, in line with
the NHS Constitution. A comprehensive training package makes sure
NHS staff are fully equipped to make good use of this system.
A permanently manned monitoring centre that is BS 5979 Category
II approved can be contacted using GSM, SMS and GPS technology.
After a “red alert” is received, trained Reliance Protect
operators listen to and capture recordings of everything that takes
place during an incident, and respond appropriately — including
calling out the emergency services, alerting colleagues/supervisors
and archiving recordings for any legal action. The system and
quality of recordings means they are admissible in court.
As well as the continually staffed monitoring and help desk,
users of the all-inclusive package receive face-to-face training,
all airtime and customer management support and reporting. BS8484
accreditation ensures alarms are escalated to the police, where
warranted, through the new dedicated police lone worker Unique
Reference Number (URN) system, guaranteeing those alarms are passed
to the police in the shortest time possible.