French health insurer awards Healthways contract to manage diabetes
nationwide
20 April 2011
France’s Caisse Nationale d'Assurance Maladie des Travailleurs
Salariés (CNAMTS) has awarded US company Healthways in partnership with
French consulting firm Altran a contract to expand services for CNAMTS’
Sophia program.
The programme aims to improve health and well being for all citizens
with diabetes, in France and French territories overseas.
“The decision by CNAMTS to award this contract to the
Healthways-Altran Group, particularly given the caliber of our
competition, is a highly meaningful validation of the depth and
breadth of both our comprehensive well-being solution and of our
Embrace platform,” said Matt Kelliher, President, Healthways
International.
“We look forward to working with Healthways in our efforts to
extend the benefits of Sophia to a greater number of citizens
afflicted with diabetes and other chronic diseases,” said Frédéric
van Roekeghem, Managing Director of CNAMTS. “We have a high level of
confidence that, through this relationship, both the technical
integration of systems and the delivery of services to our members
with chronic disease will lead to significant improvements in their
well-being and quality of life.”
CNAMTS, the national health insurance fund for salaried workers
in France, is under the supervision of both the Health Ministry and
the Finance and Economy Ministry. It is the primary health insurer
for 56 million people, almost 86% of the French population. It is
also responsible for optimization of the healthcare system as well
as implementing coordinated treatment pathways throughout the
country, with the primary care doctor at the centre of this system.
Integration of the CNAMTS information system and Healthways’
Embrace Platform and infrastructure is expected to take 7-8 months,
during which period Altran will provide expert technology consulting
services.
At the same time, Healthways will be training CNAMTS clinicians
on the Healthways application and intervention model. Delivery of
services using the new solution is scheduled to begin by the end of
2011. In addition, the agreement provides for Healthways’ support in
transitioning services at two existing service centers, opening four
new service centers and developing programs for two new disease
states, most likely cardiac and respiratory, to the program.
Further, CNAMTS may secure additional work in any of six
specified areas including, additional integration, development of
new functionalities, selection and installation of new telephone
technology, and additional service center staff training.
Yves de Chaisemartin, Chief Executive Officer, Altran, said, "The
CNAMTS technology environment and Healthways’ Embrace Platform and
infrastructure are both highly advanced and complex systems. The
successful integration will provide improvements in the performance
of the overall system, resulting in both enhanced effectiveness and
efficiency for the Sophia program.
"Altran is proud to be part of the winning team and is excited to
have the opportunity to demonstrate its expertise and contribute to
an ambitious patient centered health project on behalf of the
growing number of French citizens with chronic situations.”
Individual participation in Sophia is accomplished by an opt-in
process initiated by the patient’s physician. As part of the plan
for this agreement, Healthways and Altran will be working closely
with CNAMTS to develop approaches to significantly increase
participation while ensuring that the patient’s physician remains at
the center of their patients’ interactions with Sophia staff.
Services to Sophia participants ultimately will be provided from
six service centers, distributed throughout France and its overseas
territories. In accordance with France’s medical privacy law, CNAMTS
will continue to manage these service centers and the staff will
continue to be CNAMTS employees.
“Our selection by CNAMTS, following our recently announced
agreements with Hawaii Medical Service Association and the State of
New South Wales, Australia, is convincing evidence that purchasers
have significantly raised the bar with respect to process,
technology and outcomes expectations across the entire spectrum of
population health management services,” Leedle said. “We have been
preparing for these new demands for several years. Our signing of
these three agreements would suggest that our planning and execution
have been right on target.”
Leedle continued, “At this time we expect to recognize relatively
modest revenue from the contract during the current fiscal year and
are in the process of analyzing and defining key implementation
milestones and customer acceptance criteria over the next several
weeks to further refine our revenue estimate for 2011. Based upon
our current revenue expectations for 2011 and the corresponding
estimated implementation and support costs, we would expect this
contract to be approximately breakeven in 2011 and begin to achieve
target revenue and profitability in 2012 and beyond.”