Web portal to track medical product deliveries across Europe
14 Feb 2011
PODXchange, a web portal from NetDespatch, enables companies
to track deliveries of products and automate the capture and
transformation of delivery status and proof of delivery signatures from
different carriers in real time through a single centralised system.
It frees customer service teams from the time-consuming task of
interrogating different carrier tracking systems and making numerous
telephone calls, to find out the delivery status of their shipments.
Instead, they simply log into the web portal and either request a
selection of shipments for a range of dates or use the relevant
order number from their business systems to track the medical
supplies as they are transported from their warehousing and
distribution centres to their final destinations.
Companies can add new carriers to their supply chain as required,
and once they are integrated with PODXchange — using simple FTP or
web services — all the events can be viewed immediately in their
common formats. This means that carriers can be added seamlessly
without any requirements for further internal training. In addition,
the data collected can be sent electronically in a standard form to
their internal computer systems.
“PODXchange gives medical manufacturers and retailers complete
freedom to use any carrier throughout Europe, with immediate
visibility of the latest status of each shipment in a common format
as soon as it is available. It is a powerful delivery management
tool that reduces administration time, allowing our clients to track
critical deliveries and respond more quickly to customer enquiries.
It also provides flexibility and scalability to add new carriers
when needed,” said Becky Clark, CEO NetDespatch.
“One of the challenges faced by medical companies is the need to
provide up to date information about the status of their parcel
deliveries. In some cases, they are relying on paper shipping and
delivery documents that take a great deal of time and effort to
process. With overseas deliveries, further issues such as language
and time zones increase the difficulty of being able to process the
information. PODXchange changes this completely, providing an easy
to implement fully automated solution.”